Frequently Asked Questions
What are the check-in and check-out times?
Check-in time is 3:00 p.m. Check-out time is 12:00 p.m.
Is there on-site parking?
Hotel Keen does not have on-site parking. However, there is a city parking lot adjacent to the hotel that allows parking, with some restrictions. Parking passes can be purchased at the front desk for $15 per day. Parking is free evenings, Monday to Friday from 5 PM to 8 AM, and all-day Saturday and Sunday. Monday to Friday from 8 AM to 5 PM there is a 2-hour parking limit unless a permit is purchased. For questions, please email the front desk at info@hotelkeen.com.
Does Hotel Keen have meeting space?
Hotel Keen does not have on-site meeting space. We do have co-working areas located in our lobby, however, if you need a private meeting space we suggest contacting HanaHaus. HanaHaus is a community co-working space located just 0.4 miles from Hotel Keen. This workspace offers open office space rental by the hour, private meeting rooms, venue rental, and a boutique coffee experience. Plus, the entire venue can be reserved for private events. View availability.
Does my reservation include breakfast?
Yes! All guests of Hotel Keen are welcome to partake in our lobby breakfast offerings Monday through Friday from 6 AM to 9 AM and Saturday and Sunday from 7 AM to 10 AM. Breakfast items include fresh smoothies, local pastries, and Nespresso coffee, as well as hot items mid-week such as eggs and potatoes.
Is there a restaurant on-site?
Outside of daily breakfast, Hotel Keen does not have an onsite restaurant. However, we are located steps from University Avenue with more than two dozen options for food, beverages, gathering, and entertainment. Please see the front desk for recommendations and directions.
Does Hotel Keen have a gym?
Hotel Keen does not currently have gym facilities; however, we do offer an in-room ‘Fit Kit’ for guests to use at their leisure. These are compliments of the hotel and include items such as a thick yoga mat, push-up bar, ab wheel, stretch bands, and more. We also include a sanitizing packet for your comfort and safety. Additionally, there are a handful of gyms within a short walk or drive and Johnson Park is just an 8-minute walk from the hotel, located at 268 Waverley Street, and is ideal for running and walking. For questions, please email the front desk at info@hotelkeen.com.
Does Hotel Keen allow smoking?
Hotel Keen is a 100% non-smoking hotel. Any guests choosing to violate this policy will automatically be billed a minimum of $250 upon check-out. Without exception.
Do rooms have mini-refrigerators or microwaves?
At Hotel Keen we do not offer microwaves or mini refrigerators in the room. However, in the event of urgent need, we have a full-service kitchen with a refrigerator and microwave and can accommodate requests for use. Please see the front desk.
Is Hotel Keen pet-friendly?
Yes, we will allow one dog per room, up to 25 lbs. maximum with the payment of a $75 per night pet fee. We assign pet rooms to the first floor of the hotel for ease of entry and to reduce guest disturbance. We also offer an upgraded Dog Package, that includes a dog bed, water/food bowl, and dog treats at check-in. Additionally, we sell dog-friendly amenities in our Lobby Market. We are a proud member of CHLA, and service animals are always welcome. Review service animal details here.
Are laundry services available?
Yes, Hotel Keen provides laundry services. Please see the front desk to assist you with your laundry or dry cleaning needs.
Do you have an early departure fee?
If your reservation was not booked with a non-refundable cancellation policy, we require at least 24 hours advance notice of your intent to depart early. If we do not receive notice, then you will be billed for the night(s) in question.
I booked my room on a different website than Hotel Keen and I need to change my reservation. What should I do?
Unfortunately, you will need to contact the site where you made your reservation. Next time, be sure to book with us directly and we will be happy to help you with any changes in plans.
I am traveling without a car. How do I get to Hotel Keen from SFO/SJC?
Rideshare or Taxi is available from each airport and the Palo Alto Caltrain station is just one block from Hotel Keen. For schedules, prices, and details about the Caltrain system please visit www.caltrain.com.